ASSISTANT DEBT RECOVERY OFFICER

Posted 4 weeks ago

About the SACCO

Acumen DT Sacco Limited is a fast-growing Savings and Credit Cooperative Society committed to providing affordable financial solutions to its members. We seek to recruit a competent, result-oriented, and self-driven individual to fill the position of Assistant Debt Recovery Officer.

Reporting To:

Debt Recovery Officer

Job Purpose

To support the Debt Recovery function in ensuring timely collection of outstanding loans, follow-up of delinquent accounts, and maintenance of healthy loan portfolio performance in line with the SACCO’s credit policies.

Key Duties and Responsibilities

Assist in monitoring and following up on overdue loans to ensure timely repayments.
Maintain updated records of all loan defaulters and recovery actions taken.
Liaise with members to agree on suitable repayment arrangements for delinquent loans.
Assist in preparing demand letters and recovery notices in consultation with the Credit Department.
Participate in field visits and member engagements to recover outstanding debts.
Prepare periodic reports on loan arrears and recovery progress.
Assists in updating Credit Reference bureau (CRB) status of the members.
Support in recommending accounts for escalation to external debt collectors, or legal team.
Recommending loan accounts for restructuring based on loan recovery follow ups.
Maintain confidentiality and professionalism in handling member information.
Perform any other duties as may be assigned by the Debt Recovery Officer.

Minimum Qualifications and Experience

Diploma in Co-operative Management, Banking, Finance, Accounting, or a related field (a Bachelor’s degree is an added advantage).
At least two (2) years’ experience in credit or debt collection within a financial institution or SACCO environment.
Proficiency in MS Office/excel applications and knowledge of SACCO management systems.
Strong communication, negotiation, and interpersonal skills.
High level of integrity, discipline, and attention to detail.
Ability to work under minimal supervision and meet set deadlines.

Key Competencies

Excellent communication and persuasion skills.
Strong analytical and reporting abilities.
Good knowledge of credit management principles.
Commitment to teamwork and customer service.

How to Apply

Interested candidates who meet the above criteria should submit their application letter, detailed CV, copies of academic and professional certificates, and three (3) referees to:

The Chief Executive Officer
Acumen DT Sacco Society Limited
P.O. Box 1325-00200

Nairobi
Email:recruitment@acumensacco.co.ke

Deadline for applications: 10^th December 2025

Only shortlisted candidates will be contacted.